1. Accepting these terms
By using the website, creating an account, or confirming an order, you agree to these terms and the policies they refer to. If you do not agree, stop using the service or contact us before ordering. You should have legal capacity to transact or permission from a lawful representative.
2. Your account and information
You must provide accurate, current information, including your name, contact details, and delivery address. Protect your device and signed-in session, and notify us if you become aware of unauthorised account use.
3. Herbal product information
We aim to describe ingredients, directions, images, and availability accurately. Colour and appearance may vary because of screens and natural ingredients. Always read the physical label before use.
Website information is general education, not a diagnosis, treatment, prevention claim, or substitute for advice from a doctor or pharmacist.
4. Orders, prices, and stock
Prices are shown in Thai baht. The server recalculates product prices and delivery charges from current data before creating an order. Stock is reserved only after an order is confirmed successfully. We may reject or cancel an order where information is incomplete, stock is unavailable, a price is clearly erroneous, or misuse is suspected, and will notify the customer where reasonably possible.
5. Payment
The website currently accepts cash on delivery only. PromptPay, card, and bank transfer options marked “coming soon” cannot yet be selected. The customer must pay the order total to the delivery provider as instructed when the parcel is received.
6. Order changes and cancellation
Contact us promptly with the order reference if you need a change or cancellation. We will check the latest status but cannot guarantee a change after preparation or dispatch has begun. Unreasonable refusal of cash-on-delivery parcels may affect our ability to accept future cash-on-delivery orders.
7. Delivery and returns
Delivery timing and charges depend on location, item weight, and available rates. Reporting damage and returning an item are governed by the Shipping & Returns Policy, which forms part of these terms.
8. Intellectual property and acceptable use
The brand name, logo, images, articles, design, and website content belong to Abhakorn Osot or are used with permission. You must not copy, modify, sell, disrupt the service, seek unauthorised access, or use the website unlawfully.
9. Liability and governing law
To the extent permitted by law, we are not responsible for indirect loss or events outside our reasonable control. Nothing in these terms excludes consumer rights or liability that cannot lawfully be limited.
These terms are governed by Thai law. If a dispute occurs, please contact us first so we can try to resolve it before formal proceedings.
10. Changes and contact
We may revise these terms when the service changes. A revised version applies to use and orders after it is published. Contact us through the Contact page if you have a question.